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Privacy Policy

We are committed to providing our customers with a secure, private shopping experience. Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Why does Citywide Office Supplies collect and retain personal information?

We collect your personal information to enhance our website so that we may offer you a more personalised, tailored service. We also use this information to undertake any dealings or transactions with you (see our site Terms and Conditions for further details).

Please also view our Terms and Conditions page establishing the use, disclaimers, and limitations of liability governing the use of this website.


We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data will be kept relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.


Any of the information we collect from you may be used in one of the following ways:

  • To personalise your shopping experience
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How secure is you Credit Card?

Your payment is processed through Fat Zebra. Fat Zebra secures all your customer and credit-card data with military-grade software and servers and the highest level of encryption available. Citywide Office Supplies will not store or transfer any of your credit card information. All data is transferred using Fat Zebra secure servers.

 

Does Citywide Office Supplies disclose any information to outside parties?

Only specified employees are able to access your personal data. The level of accessibility to your personal data is proportional to the job function that each team member performs.

Certain information may be made accessible to other persons or body corporates engaged by us for or in relation to any of the purposes listed in “use of information” in our Terms and Conditions.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We may disclose aggregated shopper statistics, but none of these statistics will contain any information about identifiable customers and their individual shopping habits.

How secure is my personal information?

We are aware that you may be concerned about the privacy and confidentiality of your personal information.

We have taken many steps—from both technical and systems perspectives—to ensure that all of your information is well protected; however we also recommend that you do not disclose your login ID and password to anyone.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.

What is Citywide Office Supplies policy on allowing me to view and update my personal information?

You are able to access and change personal information held by us in the “User Profile” area.

Do we use cookies?

Yes (cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through this website and not to information collected offline.

Your Consent

By using our site, you consent to this privacy policy.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.